Question 1

What is Sanntoma?

Accepted Answer

Sanntoma is Ghana's premium fashion rental platform, giving you access to luxury suits, gowns, traditional wear, and designer pieces. We also offer carefully selected items for purchase and provide garment hosting for individuals who want to earn income from their wardrobes. Finally, we provide professional garment cleaning and care solutions for clothing that may need laundering, dry cleaning, stain removal, or expert garment restoration.

Question 2

How does fashion rental work?

Accepted Answer

Simply browse our collection, choose your preferred outfit, select your rental dates, and place your order. Collect your item, wear it for your event, then return it by the agreed return date.

Question 3

Why rent instead of buy?

Accepted Answer

Renting allows you to: Wear luxury fashion for less. Access premium pieces you may only wear once. Save wardrobe space. Make more sustainable fashion choices. Wear something different for every occasion.

Question 4

What occasions do you cater for?

Accepted Answer

Our collection includes outfits suitable for: Weddings Engagements Graduations Corporate events Birthday celebrations Award ceremonies Photoshoots Traditional ceremonies Dinner parties Black-tie events Casual occasions

Question 5

How long is the rental period?

Accepted Answer

The standard rental period is 4 days. You may extend your rental as needed, up to a maximum of 14 days. Garments are expected to be returned on the agreed return date.

Question 6

Can I rent an outfit for just one day?

Accepted Answer

The standard rental period is 4 days. Items can be returned as early as one day later however the rental fee remains the same. You may extend your rental as needed, up to a maximum of 14 days.

Question 7

How far in advance should I book?

Accepted Answer

We recommend reserving your outfit at least 3 days before your event to ensure availability and allow sufficient time for preparation.

Question 8

Can I reserve an outfit months ahead?

Accepted Answer

Absolutely. We encourage advance bookings for weddings, graduations, and other important occasions.

Question 9

What happens if someone else wants the same outfit?

Accepted Answer

Once your reservation is confirmed, the garment is exclusively reserved for you during your rental period.

Question 10

Can I extend my rental?

Accepted Answer

If the garment has not already been reserved by another customer, you may request an extension before your return date. Additional rental charges will apply.

Question 11

How do I know my size?

Accepted Answer

Each garment includes detailed measurements and size information to help you choose the best fit. Kindly refer to our sizing chart.

Question 12

Can I try items on?

Accepted Answer

Yes. You're welcome to visit our showroom for a fitting before making your reservation.

Question 13

What if the outfit doesn't fit?

Accepted Answer

Please contact us immediately. You have 24 hours to report any issue to us. Subject to availability, we'll do our best to provide another size or recommend a suitable alternative.

Question 14

Do you offer delivery?

Accepted Answer

Delivery options depend on your location and order. We recommend you visit our showroom to pick up your order once reservation has been confirmed. This would allow for proper fitting and checks before receiving your item. However, available delivery methods will be displayed during checkout.

Question 15

Can I collect my order?

Accepted Answer

Yes. Orders may be collected from our showroom during our opening hours.

Question 16

When should I return my rental?

Accepted Answer

Unless you requested for an extended rental period, your garment should be returned on the 4th day of your rental period. Your exact return date will be included in your reservation confirmation. Late returns incur additional charges.

Question 17

Are the garments cleaned after every rental?

Accepted Answer

Yes. Every garment is professionally cleaned, carefully inspected, and prepared before each rental.

Question 18

What if I accidentally stain the outfit?

Accepted Answer

Normal wear and minor stains are expected as part of the rental experience. You will not be charged for stains that can be removed through standard professional laundering.

Question 19

What happens if I damage the garment?

Accepted Answer

We understand that minor mishaps happen. You will not be charged for damage that our garment care or alterations team can easily clean or repair as part of normal wear. However, if a garment sustains significant damage beyond normal use, repair or replacement charges may apply in accordance with our Rental Agreement. Refer to our damages and fees structure.

Question 20

What if the garment is lost or stolen?

Accepted Answer

The renter is responsible for lost or stolen garments and may be required to cover the replacement value of the item in accordance with our Rental Agreement.

Question 21

Do I need an ID to rent?

Accepted Answer

Yes. A valid government-issued photo ID is required before any rental can be completed.

Question 22

Is there a security deposit?

Accepted Answer

Yes. All rentals require a refundable security deposit. The deposit amount varies depending on the garment and will be communicated before your booking is confirmed. Provided the garment is returned on time, in good condition and in accordance with our Rental Agreement, your deposit will be refunded after the return inspection.

Question 23

What payment methods do you accept?

Accepted Answer

We accept the payment methods displayed during checkout, including Mobile Money and major bank cards where available.

Question 24

I have beautiful outfits. Can I earn money with them?

Accepted Answer

Yes. Through our Garment Hosting Programme, you can list eligible garments with Sanntoma and earn income whenever they're rented or sold.

Question 25

Which garments can I host?

Accepted Answer

We accept garments that meet our quality, condition, and style standards. Every item undergoes an inspection before acceptance.

Question 26

How do I apply to host my garments?

Accepted Answer

Complete the Garment Hosting application on our website and present the garment in our showroom for an assessment. Before you apply, read the Hosting Agreement.

Question 27

How long does the review take?

Accepted Answer

Up to 4 working days from when your garments reach the showroom. We confirm which pieces are accepted by email.

Question 28

Can I buy outfits instead of renting?

Accepted Answer

Yes. Selected garments are available for purchase and will be clearly identified on our website.

Question 29

Do you sell brand-new items?

Accepted Answer

Our collection includes both new and carefully curated pre-loved garments. Each item's condition is clearly stated on its product page.

Question 30

Can I cancel my booking?

Accepted Answer

Cancellation policies depend on how close your order reservation date is. Please refer to our Cancellation Policy in our Rental Agreement for full details.

Question 31

What if I return my outfit late?

Accepted Answer

Late returns will incur additional charges as many of our garments are reserved for other customers immediately after your rental period.

Question 32

Why do you charge late fees?

Accepted Answer

Many of our garments are booked back-to-back. Returning your rental on time helps ensure every customer receives their outfit as scheduled.

Question 33

Why is fashion rental more sustainable?

Accepted Answer

Fashion rental extends the life of quality garments, reduces textile waste, and promotes more responsible fashion consumption.

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